Privacy Policy

1. Introduction

At Pacific Wave Cleaning Services, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.

2. Who We Are

Pacific Wave Cleaning Services is a cleaning company operating in the Greater Vancouver area, British Columbia, Canada.
Email: pacificwaveltd@gmail.com
Phone: 778-829-4786 / 604-841-2510
Service Area: Vancouver, Burnaby, New Westminster, Surrey, Coquitlam

3. Information We Collect

We collect personal information only when it is necessary to provide our services or respond to your inquiries.

Information you provide directly:

• Full name
• Phone number
• Email address
• Property address
• Service preferences and special instructions
• Messages or inquiries submitted through our contact form

Information collected automatically when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or source
• Device type

4. How We Use Your Information

To respond to your inquiries and provide quotes; schedule, confirm, and manage cleaning appointments; communicate service updates; process payments; improve our website and service offerings; comply with legal obligations. We do not use your personal information for automated decision-making or profiling.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information only with: trusted service providers bound by confidentiality agreements; when required by law, court order, or government authority; or to protect the rights, safety, or property of Pacific Wave Cleaning Services or others.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control or disable cookies through your browser settings; disabling cookies may affect site functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.

9. Your Rights (PIPEDA & BC PIPA)

As a BC resident, you have rights under PIPEDA and BC PIPA, including the right to access, correct, withdraw consent for, and request deletion of your personal information. Contact us using the details in Section 11 to exercise these rights.

10. Security

We take reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Contact Us

Pacific Wave Cleaning Services
Email: pacificwaveltd@gmail.com
Phone: 778-829-4786 / 604-841-2510
We respond to all privacy-related inquiries within 10 business days.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated "Last Updated" date. This Privacy Policy applies to the website and services of Pacific Wave Cleaning Services operating in British Columbia, Canada.